LANDLINE OR MOBILE PHONE

1. Dial 0207 993 1251 from anywhere in the UK and listen for the greeting. You may also use our Freephone access number: 0808 168 9711.
2. When prompted, enter your PennyTalk account number followed by your 4-digit PIN.
3. For calls to the UK, dial the city code and the local number, when prompted.
4. For other countries, dial 00 + country code + city code + local number. (Note: drop any leading zeros from the country or city codes; for example, if the code is 014, dial 14.)

For simpler dialing, try No-PIN Dialing or Saveorites.

When making a call with PennyTalk from your mobile phone, do not dial the telephone number you are calling directly from your contact list.

To ensure that your call is placed using the PennyTalk network, please follow these dialing instructions:

1. Dial 0207 993 1251 from anywhere in the UK and listen for the greeting. You may also use our Freephone access number: 0808 168 9711.
2. When prompted enter your PennyTalk account number followed by your 4-digit PIN.
3. Using the keypad, dial the phone number you wish to call. DO NOT use your contact list and DO NOT press Send, OK or Call when you finish dialing the number. (If you are dialing internationally from the UK, 00 + country code + city code + local number. Note: drop any leading zeros from the country or city codes; for example, if the code is 014, dial 14.)

It is very important that you DO NOT press Send, OK or Call after dialing the number you are calling. If you do, this will cancel your PennyTalk call and the call will be carried and billed by your mobile provider.

For simpler dialing, try No-PIN Dialing or Saveorites.

When you have your home or other phones registered for No-PIN Dialing, you won't have to bother entering your Account Number and PIN with every call.

1. Dial 0207 993 1251 from anywhere in the UK and listen for the greeting. You may also use our Freephone access number: 0808 168 9711.
2. When prompted, for calls to the UK, dial the city code and the local number.
3. For other countries, dial 00 + country code + city code + local number. (Note: drop any leading zeros from the country or city codes; for example, if the code is 014, dial 14.)

For even easier dialing and more savings, try Saveorites.

When you have your mobile or other phones registered for No-PIN Dialing, you won't have to bother entering your Account Number and PIN with every call.

When making a call with PennyTalk from your mobile phone, do not dial the telephone number you are calling directly from your contact list.

To ensure that your call is placed using the PennyTalk network, please follow these dialing instructions:

1. Dial 0207 993 1251 from anywhere in the UK and listen for the greeting. You may also use our Freephone access number: 0808 168 9711.
2. Using the keypad, dial the phone number you wish to call. DO NOT use your contact list and DO NOT press Send, OK or Call when you finish dialing the number. (If you are dialing internationally from the UK, 00 + country code + city code + local number. Note: drop any leading zeros from the country or city codes; for example, if the code is 014, dial 14.)

It is very important that you DO NOT press Send, OK or Call after dialing the number you are calling. If you do, this will cancel your PennyTalk call and the call will be carried and billed by your mobile provider.

For even easier dialing and more savings, try Saveorites.

When you have your home or other phones registered for Saveorites, you simply dial the 11-digit Saveorites phone number to connect directly to the person you want to call.

1. Dial the 11-digit Saveorites number
2. Say "hello" to your favourite

When you have your mobile or other phones registered for Saveorites, you simply dial the 11-digit Saveorites phone number to connect directly to the person you want to call.

1. Dial the 11-digit Saveorites number using the keypad or your contact list
2. Say "hello" to your favourite

Each time you make a call you will hear your account balance. If your balance is low, you can add funds in several ways.

• By phone – you can use the voice prompts or speak with a customer service agent when you call customer service at 0207 993 1252 or 0808 168 9712
• Online – log in to the online Account Centre
• Automatically – you can add Auto-Recharge to ensure your account is never low on funds

When you finish with your first call, don't hang up – let the other person hang up. After they hang up, press the # key three times and you'll be asked to enter the phone number you want to call.

When you finish with your first call, don't hang up – let the other person hang up. After they hang up, wait a few seconds and you'll be asked to enter the phone number you want to call.

Below are a few tips and common mistakes to avoid:

• Verify the full phone number and try your call again
• Do not dial a zero before the city code
• If you are calling from a mobile phone, do not press the Send, OK or Call button after dialing the phone number you want to reach

PennyTalk calls use your domestic airtime minutes depending upon your mobile plan. Consult your mobile provider for details.