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When your account balance runs low, you can quickly add funds by tapping ADD FUNDS from the app menu within the app. Or, set up Auto-Recharge in the online Account Centre at pennytalk.co.uk or pennytalkmobile.com to ensure you never run low on funds. PennyTalk accepts MasterCard and Visa.

PennyTalk's rates are the same whether you call using a mobile app or your home phone. When calling from the app, there is no connection fee on calls.

Your PennyTalk Mobile account can also be used to make calls from your home or other phones.

PennyTalk Mobile uses your mobile minutes, your mobile data plan or Wi-Fi to make calls. When you install the app, you’ll choose which calling options you prefer. To change your preferences at any time, go to the Settings menu in the app. If all calling options are selected, the app will attempt to connect your calls using minutes, then Wi-Fi, then mobile data, based on availability.

Calls made with PennyTalk Mobile may use your domestic airtime minutes or mobile data, depending upon which calling method the app uses (minutes, mobile data or Wi-Fi). The app also uses a small amount of data when updating your account information.

Calls made using mobile data will use your phone’s data plan and may incur charges from your mobile provider. Wi-Fi calls should not incur data plan charges, but you should confirm this with your mobile provider.

It’s really your choice. There are pros and cons to each based on your mobile phone plan and the signal strength of your Wi-Fi or mobile data connection.

Wi-Fi

Pros: access is free where available; won’t use your minutes or data plan; best for use outside of your home country.
Cons: Wi-Fi signal strength can be weak, leading to poorer call quality.

Data

Pros: won’t use your minutes; signal strength may be stronger than with Wi-Fi; best if you have an unlimited data plan.
Cons: will use some of your data if you are on a limited data plan.

Minutes

Pros: signals are usually stronger and connections more reliable; best if you have unlimited minutes.
Cons: will use your minutes if you are on a limited minute plan.

Generally speaking, a stronger Wi-Fi or data connection produces better call quality. If you are experiencing weak Wi-Fi or data connections, you may want to consider changing the app settings to use your minutes.

You may switch your preferences at any time by accessing the Settings menu from within the app. Please note -- to use the Wi-Fi calling option, you must also enable Wi-Fi on your phone.

Your PennyTalk account number is usually your mobile number. Your account number can be found on the Settings screen within app. You created a 4-digit PIN when you signed up for your PennyTalk Mobile account.

If you forgot your account number and/or PIN, use the login help button above to receive your information via email. The button is the question mark on the top right of your screen. If you need further assistance, please call customer service at 0808 168 9712.

You can find your account balance on the app keypad. Each time you make a call you will also hear your account balance and the minutes remaining for your call. Your balance will be updated after your call.

PennyTalk has a low monthly service fee of 79p. This is charged on your monthly anniversary of your account activation. PennyTalk has no monthly minimums, auto-refill requirements or recharge fees.

There are several ways to be sure that you're calling with PennyTalk Mobile:

• When you open the app, you'll see PennyTalk Mobile at the top of your screen and the keypad will be yellow
• When you place a call from the app using the keypad or tapping a contact from the app, you'll see "PennyTalk Mobile" on your screen as the call goes through
• As your call is connected, you'll hear "Thank you for using PennyTalk."

Yes. PennyTalk Mobile is designed for both international and domestic calling.

Yes. You can use the app while travelling outside of the UK. To minimise roaming charges, please ensure that you turn on the "Use Wi-Fi" calling option in the app and enable Wi-Fi on your phone. Also be sure to disable international roaming on your phone and turn off the app's "Use my Data Plan" calling option.

Once you have your 11-digit Saveorite number for your favourite, add it to your contacts. Open the PennyTalk Mobile app, and tap the Saveorite number in your contacts or use the app keypad to dial. You'll connect to your favourite right away and save 20% more every time you call a Saveorite number.

PennyTalk Mobile requires that you have a domestic calling plan with data service. If you can make domestic calls from your phone, you can use PennyTalk Mobile. Your phone does not need to be set to make international calls.

You will also need Android version 2.3 or higher. PennyTalk uses your regular mobile signal, so anywhere you can make a call or connect to a data network, you can call with the app.

This can occur if you are in a location where your phone already has a Wi-Fi connection. To use mobile data to make calls, please disable Wi-Fi on your phone and turn off the "Use Wi-Fi" and "Use my Minutes" calling options in the app. If you later want to make calls using Wi-Fi, you will need to enable it on your phone and in the app.

We apologise for the inconvenience. The app is trying to find your phone number on your phone or SIM card but is unable to do so. You can confirm this by going to your phone's Settings screen and then the About Phone screen. If your phone number is shown as "unknown," that is the issue. Your mobile service provider must help you to resolve this.